well its official usstove is owning up

[edicted]

US Stove is also buying back my 6300 which has been plagued with soot problems since the first week I was running it.

The engineer I've spoken with said they have ceased production on the 6500 - which is a 6300 with the retro fit kit installed - no different. They will not be producing this design of a multi-fuel furnace.

I am now fighting with them to cover my install which wasn't free and am being pushed off to their insurance company to file a claim. If I get no where with them it's time to release the hounds and get a lawyer involved. No way in hell we are eating the install because their product is a lemon.

Seems very snakelike for USSC to have known of the issues with the 6300 only to turn around and sell them as a '6500' with the same issues.

[Rubicon 327]

Thanks for the info edicted,

As much as I don't want to deal with this issue I guess I am going to have to get rid of my 6500 while I can.Did you have to go through a lot of B.S. to get them to take the unit back? How are they going to pick it up?

Thanks for your post!

[edicted]

I dealt with them for about 3 months - trying to fix the problems. After many tweaks to the settings, add ons, and nothing getting better I expressed my dissatisfaction with the unit.

I bounced around a few times between Claims, Engineering, and back to Claims.

The way my return is setup was between USSC and the place I purchased it. So I am to return the unit myself to the store and the store is going to refund the full purchase price.

[TurboGinster]

I must be the only one that hasn't had problems with their 6300. I replaced the agitator...........and thats about it. I installed the retrofit kit in the fall. Keeps the house toasty.
_________________
US STOVES 6300

[edicted]

Wish I could be in the same boat. This thing has been a PITA. Was really looking forward to not burning/buying oil.

I guess if their product was up to the job there wouldn't be so many returns and problems. The place I purchased mine from has had 20 or so returns/replacements from selling 45 6300s.

[TurboGinster]

I must have got a good one 2 Winters on it. Better keep my fingers crossed.
_________________
US STOVES 6300

[tinman]

[tinman]

[TurboGinster]

[Rubicon 327]

[edicted]

From what the engineer told me yes, they have ceased production of the 6500 (which is the same as the 6300 but includes the retro fit kit). the 6300 was a previous model that is no longer made.

Not sure what they plan on doing for future units. Though I've noticed a few places offering the 6500 for around $1,300 http://www.ruralking.com/furnace-corn-and-pellet-320-lb-hopper.html?cvsfa=1908&cvsfe=2&cvsfhu=303033333430343038 while others are selling them for $4,000... http://www.dynamitebuys.com/store/cart.php?m=product_detail&p=1623

Stock dump?

I have not had to fight with them to take it back. That went smooth. Where I am hung up is with the install costs. I am being pushed off to their insurance company so I can try and recoup the installation costs.[/url]

[Rubicon 327]

Well I wish you luck and hope it all goes as smooth as it did with them taking it back.

Thanks for all your info and keep us updated if you can.

Good Luck!

[chipsaway]

well the furnace is gone and i have my refund in hand no issues all went smooth probably going to go with a pellet insert this time instead

[Rubicon 327]

Glad to hear all went well with the return. Hopefully something better for you this next time around.