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Arctic76
Joined: 09 Dec 2009
Posts: 14
Location: North Dakota
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 Posted:Wed Feb 10, 2010 1:43 am Post subject |
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| Ignitor went out again. Last one was put in Jan 5. Asked dealer about the new pot and he said he knew nothing about them. I told him i hav e seen and heard people talked about them on this site. He says they do not exist and if the ignitors keep going out so fast i should stop burning corn and go to pellets. |
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kappel15
Super Burner
Joined: 05 Jun 2006
Posts: 6963
Location: iowa
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| Posted:Wed Feb 10, 2010 6:25 am Post subject |
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tell him to call quad, and if he wants you to go to pellets, he should pay the difference in cost.  igniters don't cost him anything, wonder what his problem is. 
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Quadra Fire
Trained Tech.
Sante Fe
Mt. Vernon AE
kan-burn shur-kleenII kap-kleaner |
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Binford
Regular Burner
Joined: 21 Jan 2009
Posts: 238
Location: Utah
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| Posted:Wed Feb 10, 2010 7:58 am Post subject |
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| Sounds like he shouldn't be a dealer if he can't keep current or doesn't want to put forth the effort to keep current by making a simple phone call. I have seen ignitors go out fairly quick with straight pellets as well. |
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balls of fire
Nubbin
Joined: 22 Nov 2008
Posts: 74
Location: New York
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| Posted:Wed Feb 10, 2010 11:49 am Post subject |
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firepot # SRV7034-072, I know "they" wanna see multiple failures before they will cover or at least thats the last I knew. I don't know how many you've had but if its more then 4 then shouldn't be a real problem. Even if you had to buy it and put it in yourself, it just might be worth it. Or if you wanted to modify the one you have in there now. I have the dimesions of the material that needs to be removed if you want them.
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Classic Bay 1200FS |
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bigislandhikers
Regular Burner
Joined: 14 Feb 2007
Posts: 456
Location: michigan
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| Posted:Wed Feb 10, 2010 5:48 pm Post subject |
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Burned out another ignitor. 2nd one this season and 5th in just over 2 years. I'm burning pellets this season so not sure why.
A stove that shuts down to clean and has a habit of burning up ignitors is a very bad combination.
I am out of warranty now so is there a cheap place to get them?
Thanks
BIH
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Quadra-Fire Mt Vernon AE |
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kappel15
Super Burner
Joined: 05 Jun 2006
Posts: 6963
Location: iowa
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| Posted:Wed Feb 10, 2010 7:10 pm Post subject |
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if it has been under 90 days, it is still under warranty. and cheapest place is still a dealer. should only be around 45.00
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Quadra Fire
Trained Tech.
Sante Fe
Mt. Vernon AE
kan-burn shur-kleenII kap-kleaner |
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kappel15
Super Burner
Joined: 05 Jun 2006
Posts: 6963
Location: iowa
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| Posted:Wed Feb 10, 2010 7:11 pm Post subject |
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if it has been under 90 days, it is still under warranty. and cheapest place is still a dealer. should only be around 45.00
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Quadra Fire
Trained Tech.
Sante Fe
Mt. Vernon AE
kan-burn shur-kleenII kap-kleaner |
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bigislandhikers
Regular Burner
Joined: 14 Feb 2007
Posts: 456
Location: michigan
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| Posted:Wed Feb 10, 2010 7:32 pm Post subject |
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The dealer gave me an extra that just burned up when he was here last season and I didn't burn all summer so I used up my 90 days. I will call him about getting an new one. Are they doing anything about this issue? Will the new pot help?
Thanks!
Nate
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Quadra-Fire Mt Vernon AE |
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kappel15
Super Burner
Joined: 05 Jun 2006
Posts: 6963
Location: iowa
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| Posted:Wed Feb 10, 2010 7:52 pm Post subject |
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i would tell the dealer you just stuck it in this season. he can warranty it out and it don't cost him. i just did it with a customer that had it in under 90 days. the verdict is still out on the new pot design. it is too early to tell. i do know, it starts corn up one hell of a lot faster. the corn is smokin before it is done feeding  i was having at least one misfire a day per the corn in the ashpan. ever since i modified my old pot, nary a kernal of corn in the ashpan. 
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Quadra Fire
Trained Tech.
Sante Fe
Mt. Vernon AE
kan-burn shur-kleenII kap-kleaner |
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Binford
Regular Burner
Joined: 21 Jan 2009
Posts: 238
Location: Utah
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| Posted:Wed Feb 10, 2010 10:48 pm Post subject |
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| balls of fire wrote: | | firepot # SRV7034-072, I know "they" wanna see multiple failures before they will cover or at least thats the last I knew. I don't know how many you've had but if its more then 4 then shouldn't be a real problem. Even if you had to buy it and put it in yourself, it just might be worth it. Or if you wanted to modify the one you have in there now. I have the dimesions of the material that needs to be removed if you want them. |
I had two failures and then asked for the new pot. Didn't have a problem getting it whatsoever. They even drop shipped it to my house at their expense from the warehouse. I even tried to give them my ups account number. Hearth and Home didn't like the idea of it being shipped to my house. Something about dealer needs to follow ltl procedure on invoice. |
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bigislandhikers
Regular Burner
Joined: 14 Feb 2007
Posts: 456
Location: michigan
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| Posted:Thu Feb 11, 2010 12:03 pm Post subject |
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| kappel15 wrote: | | i would tell the dealer you just stuck it in this season. he can warranty it out and it don't cost him. i just did it with a customer that had it in under 90 days. the verdict is still out on the new pot design. it is too early to tell. i do know, it starts corn up one hell of a lot faster. the corn is smokin before it is done feeding i was having at least one misfire a day per the corn in the ashpan. ever since i modified my old pot, nary a kernal of corn in the ashpan. |
Emailed dealer and he responded
"The igniter is 37.00 We can try to run it though warranty, that would be your cost if they won’t cover it."
We'll see what happens
BIH
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Quadra-Fire Mt Vernon AE |
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balls of fire
Nubbin
Joined: 22 Nov 2008
Posts: 74
Location: New York
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| Posted:Thu Feb 11, 2010 1:05 pm Post subject |
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I would ask him to do warranty on the firepot too. Either they will cover it or they won't, but no harm in asking!
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Classic Bay 1200FS |
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bigislandhikers
Regular Burner
Joined: 14 Feb 2007
Posts: 456
Location: michigan
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| Posted:Sat Feb 13, 2010 6:56 pm Post subject |
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My dealer has be great since day one. His name is Jim and he owns Reinkes hearth and home in Harrison MI. I highly recommend him. He has a really nice store and the service is the best.
I offered to drive to his store with igniters and burnpot. He gave replacements and will only charge me if warranty doesn't cover. The igniter casing was cracked so I would have to imagine it will be covered.
Thye stove is back together and fired up.
BIH
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Quadra-Fire Mt Vernon AE |
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HoosierHarv
Regular Burner
Joined: 08 Feb 2008
Posts: 104
Location: Greentown IN
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| Posted:Tue Feb 23, 2010 1:50 pm Post subject |
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I lost an igniter Sun. called dealer yesterday to come put a new one in told them I wanted the new burnpot as well, not sure if I'm still under warrenty but told them I'd pay if I wasn't , coming tomorrow we'll see if they were able to get me a new pot hope that helps
Harv |
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kappel15
Super Burner
Joined: 05 Jun 2006
Posts: 6963
Location: iowa
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| Posted:Tue Feb 23, 2010 2:16 pm Post subject |
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two years on electrical HH. pot depends on how good your dealer is on bending quads arm 
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Quadra Fire
Trained Tech.
Sante Fe
Mt. Vernon AE
kan-burn shur-kleenII kap-kleaner |
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